Privacy Policy – How 92gol Protects Your Data in Pakistan

This Privacy Policy applies to all users of the 92gol platform, including registered account holders, visitors who browse the website without registering, and any person who interacts with 92gol services. It covers the collection, use, storage, and sharing of personal data in connection with sports betting, casino games, live dealer services, the VIP programme, PKR transactions, and all other platform features.

By registering an account or using any 92gol service, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here. If you do not agree with how your data is handled, you should not register or continue using the platform.

This policy may be updated periodically. When significant changes are made, registered users will be notified through the platform. The date at the top of this page indicates when it was last reviewed. Continued use of 92gol after an update constitutes acceptance of the revised policy.

92gol collects personal information in three main ways: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from payment providers when you make PKR transactions.

92gol does not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data, religious or political beliefs, or medical information.

Every piece of data collected by 92gol is used for a specific purpose. We do not collect information speculatively or hold data beyond what the platform genuinely needs to operate. The primary uses are:

• Account management: Creating and maintaining your registered account, verifying your identity, and ensuring only authorised users access it.
• Processing PKR transactions: Handling deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, and processing withdrawal requests to your chosen method.
• Delivering gaming services: Making sports betting markets, casino games, live dealer tables, and the VIP programme available to your account.
• Calculating and awarding bonuses: Tracking wagering activity to determine when bonus conditions have been met and crediting your balance accordingly.
• Responsible gaming: Monitoring activity patterns to identify potential problem gaming behaviour and providing tools to help you manage your play.
• Anti-fraud and security: Detecting and preventing fraudulent activity, multiple account creation, money laundering, and unauthorised account access.
• Communications: Sending account-related notifications, including transaction confirmations, security alerts, and VIP tier updates.
• Platform improvement: Analysing aggregated usage data to improve game content, performance, and the overall player experience.

92gol does not use your personal data to build profiles for sale to third-party advertisers, and we do not engage in automated decision-making that produces significant effects on your account without a human review process for disputed decisions.

92gol does not sell your personal data to any third party. Sharing of data occurs only in the limited circumstances described below, where it is necessary to operate the platform or required by applicable obligations:

• Payment processors: Transaction details including PKR amounts and your mobile number or bank account identifier are shared with JazzCash, Easypaisa, Raast, or your card's payment network solely to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Game software providers: When you play a slot, live dealer game, or crash game, the game is served by a third-party provider such as Pragmatic Play, PG Soft, or Evolution. Your session data (bet amount, game outcome) is processed within that provider's environment. Providers are contractually bound not to use this data for any purpose beyond delivering the game.
• Identity verification services: Where document verification is required, a verification partner may process a copy of your provided documents. This data is not retained beyond the verification process.
• Legal and regulatory requirements: 92gol may share data with relevant authorities if required to do so by a valid legal obligation. We will notify you of such requests where permitted by law.

No data sharing occurs for the purpose of targeting you with advertising by third parties. No data is sold, rented, or shared with data brokers or marketing networks.

92gol retains personal data for the following periods based on the type of information and the purpose for which it was collected:

• Account information: Retained for the lifetime of your active account plus a period of up to five years after closure to comply with financial record-keeping obligations. After this period, personal identifiers are deleted or anonymised.
• Transaction records: PKR deposit and withdrawal records are retained for up to seven years from the transaction date to satisfy standard financial audit requirements.
• Gaming activity logs: Bet history, game results, and session data are retained for up to three years to support dispute resolution and responsible gaming monitoring.
• Support communications: Messages and responses are retained for up to two years after your last interaction.
• Technical/log data: Server logs and IP data are retained for up to 90 days for security and fraud detection purposes, after which they are deleted.

When your account is closed voluntarily and no ongoing obligation requires retention, 92gol will take reasonable steps to remove or anonymise your personal data within the applicable retention period. You can request confirmation of what data is held at any time by contacting support through your account.

92gol uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is used. Cookies are small text files stored on your device when you visit the site. They do not contain malware and cannot access files on your device beyond what they store themselves.

The types of cookies used on the 92gol platform are:

• Session cookies: These keep you logged in during your visit. They expire automatically when you close your browser and do not persist afterward.
• Preference cookies: These remember settings like your chosen language, odds format, and notification preferences so you don't have to re-select them each time you visit.
• Analytics cookies: These track aggregated, anonymous data about how pages are used — which sections are visited most, how long sessions last, and where users navigate from. This helps improve the platform.
• Security cookies: These support fraud detection by identifying unusual patterns of access across sessions.

You can control cookie settings through your browser preferences. Disabling all cookies will prevent the platform from functioning correctly — session cookies in particular are required for the login and betting functions to work. Analytics and preference cookies can generally be disabled without affecting core platform functionality.

92gol implements technical security measures including encryption of data in transit, secure server environments, and access controls limiting which staff can view account data. However, account security also requires action on your side.

• Use a strong, unique password for your 92gol account that you do not reuse on other platforms.
• Never share your account password, login credentials, or OTP codes with any other person — including anyone claiming to represent 92gol support. Support staff will never ask for your password.
• Log out of your account when using a shared or public device.
• If you believe your account has been accessed without your authorisation, contact support immediately through the platform.
• Keep the mobile number and email address linked to your account current so you receive security notifications.

92gol is not liable for losses resulting from unauthorised account access that occurs due to a player sharing their credentials, using a compromised device, or failing to report suspected unauthorised access promptly. We take our side of account security seriously and expect the same in return.

As a registered user of 92gol, you have several rights regarding your personal data. These can be exercised by contacting support through your account dashboard:

• Right of access: You can request a copy of the personal data 92gol holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any personal data held about you is inaccurate or outdated, you can request that it be corrected. Account details such as email and mobile number can be updated directly through your account settings.
• Right to deletion: You can request deletion of your personal data. This right is subject to retention obligations — for example, transaction records required for financial compliance cannot be deleted before the applicable retention period expires. Where deletion is not possible, data will be anonymised.
• Right to restrict processing: You can request that 92gol limits how it processes your data while a correction or deletion request is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time through your account notification settings.

92gol aims to respond to all data rights requests within 30 days. Complex requests may require additional time, in which case you will be notified of the expected timeline.